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Danish Speaking Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering premium staffing solutions that benefit both our clients and the candidates we serve. At Mercier Consultancy Group, we believe that the right opportunity can genuinely transform a career — and we are committed to making that happen for you. Job Overview We are currently seeking a motivated and customer-focused Danish Speaking Customer Support Specialist to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Danish-speaking professionals looking to build or advance a rewarding career within the Customer Support Services industry in a dynamic, multicultural work environment. If you are searching for exciting Danish-speaking jobs or exploring new Jobs in Bulgaria, this Danish Speaking Customer Support Specialist position in Bulgaria could be the perfect next step in your professional journey. Key Responsibilities Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry. Handle customer enquiries, complaints, and requests in a professional, empathetic, and timely manner, striving for first-contact resolution wherever possible. Accurately log, track, and manage customer interactions and case details within the company's CRM systems, maintaining precise and up-to-date records at all times. Identify customer needs proactively, offering relevant information, guidance, and tailored solutions to enhance the overall customer experience. Collaborate closely with internal teams and escalate complex cases to the appropriate departments to ensure seamless service delivery. Consistently meet and exceed individual and team key performance indicators (KPIs), contributing to the overall success of the customer support services operation. Participate actively in ongoing training sessions and team briefings to stay fully informed of product updates, service changes, and industry best practices. Provide constructive feedback regarding recurring customer issues, supporting continuous improvement initiatives within the support team. Requirements Native or fluent Danish language proficiency — both spoken and written — is an absolute requirement for this role. Valid EU passport (mandatory for relocation and employment eligibility purposes). A solid working knowledge of English is required for internal communication and team collaboration. Previous experience in customer support services, customer care, or a related client-facing role is highly advantageous, though not strictly essential — comprehensive training is provided. Strong interpersonal and communication skills, with a genuine passion for delivering outstanding customer experiences. Proficiency with computers and standard office software; familiarity with CRM platforms is considered a distinct advantage. A reliable, professional work ethic with the ability to thrive both independently and as part of a close-knit international team. Benefits What We Offer Competitive Monthly Salary, benchmarked to the Customer Support Services industry standard in Sofia, Bulgaria. Fully Paid Comprehensive Training to set you up for success from day one. Private Health Insurance for your peace of mind and wellbeing. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria. Monthly Performance Bonus rewarding your dedication and outstanding results. €1,500 Signing Bonus (one-