Job Opportunities API

Danish Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with elite organizations in the Customer Support Services industry. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in new environments, particularly when scouting for the best jobs in Bulgaria. Job Overview We are currently looking for a talented individual to join our client’s team as a Danish Speaking Customer Service Agent position in Bulgaria. This role is ideal for a communication-focused professional looking to advance their career within the international Customer Support Services sector while enjoying the vibrant culture of Sofia. Key Responsibilities Deliver exceptional support to Danish-speaking clients through phone, email, and live chat channels. Resolve complex customer inquiries efficiently, ensuring high levels of client satisfaction within the Customer Support Services industry. Maintain detailed records of customer interactions within our internal CRM databases. Collaborate with international team members to share best practices and improve service delivery standards. Stay updated on product knowledge and service policies to provide accurate information to all users. Contribute to team KPIs by meeting target response times and quality assurance benchmarks. Act as a brand ambassador, ensuring a premium service experience for every interaction.