Job Opportunities API

Danish Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in sourcing and placing professionals in high-impact roles within the Customer Support Services industry and beyond, ensuring that both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and fully supported career transition experience for every professional we work with. Job Overview Mercier Consultancy Group is currently recruiting for a Danish Speaking Customer Service Agent position in Bulgaria, representing an outstanding opportunity for fluent Danish speakers who are passionate about delivering exceptional customer experiences. Based on-site in the vibrant capital city of Sofia, you will join a dynamic, multicultural Customer Support Services team dedicated to providing first-class assistance to a prestigious international client base. This is an ideal role for motivated professionals seeking Danish-speaking jobs abroad with real career development potential, a generous financial package, and a fully supported relocation journey. Key Responsibilities Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards. Accurately identify customer needs, troubleshoot issues, and provide timely, effective resolutions in line with Customer Support Services best practices. Maintain comprehensive and precise records of all customer interactions, queries, and outcomes within the company's CRM system. Escalate complex or unresolved cases to the appropriate internal teams or senior support specialists, following established escalation protocols. Proactively follow up with customers to confirm that their issues have been fully resolved and that satisfaction levels are maintained. Collaborate closely with team leaders and colleagues to identify recurring customer concerns and contribute to continuous service improvement initiatives. Stay up to date with product and service knowledge, as well as any procedural updates, to ensure consistently accurate and informed customer guidance. Consistently meet or exceed individual and team KPIs, including response times, customer satisfaction scores, and first-contact resolution rates. Requirements Native or fluent Danish language skills (both spoken and written) are essential for this role — all Danish-speaking candidates are strongly encouraged to apply. Valid EU passport (mandatory requirement for employment eligibility). A good command of English for internal communication and training purposes. Prior experience in a Customer Support Services environment, such as a call centre, helpdesk, or client-facing support role, is highly advantageous. Strong interpersonal and communication skills, with a natural ability to empathise with customers and resolve concerns with professionalism and patience. Comfortable working in a fast-paced, target-driven environment with a proactive and solution-focused attitude. Benefits What We Offer Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Customer Support Services role. Fully Paid Training Programme to ensure you are thoroughly prepared and confident before going live with customers. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including return flight to Sofia, airport transfer, and hotel accommodation upon arrival. Monthly Performance Bonus rewarding your dedication and service excellence. €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group. Structured career development pathways