Job Opportunities API

Danish Speaking Customer Experts for a Tech Leader About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we take pride in facilitating life-changing career moves for professionals seeking high-impact roles, such as our current opening for Danish Speaking Customer Experts for a Tech Leader position in Greece. Job Overview We are searching for motivated, tech-savvy individuals to join our team as Danish Speaking Customer Experts for a Tech Leader in the dynamic telecommunications industry. This is an exceptional opportunity to advance your career by providing world-class support to subscribers of a global telecommunications giant while enjoying the vibrant, Mediterranean lifestyle that comes with our exclusive jobs in Greece. Key Responsibilities Deliver professional, high-quality technical support to telecommunications customers via phone, email, and chat. Assist clients with troubleshooting connectivity issues, mobile plan management, and billing inquiries. Maintain a deep understanding of our client’s latest telecommunications products and digital service offerings. Ensure high levels of customer satisfaction by resolving complex telecommunications queries with speed and accuracy. Identify opportunities to upsell or cross-sell relevant telecommunications services that add value to the customer experience. Collaborate with cross-functional teams to escalate and resolve network-related technical concerns. Document all interactions accurately within the CRM to ensure a seamless service history for every telecommunications subscriber.