Job Opportunities API

About Poppy Poppy Mobility is a Belgian-based shared mobility provider operating a fleet of 2,000 eco-friendly vehicles across Antwerp, Brussels and the main Belgian airports. As part of D’Ieteren Automotive’s ecosystem, we combine startup agility with corporate stability while shaping the future of mobility. The Role As Damage & Insurance Officer, you play a key role in protecting the value of our fleet and ensuring correct financial recovery of damages. You manage damage cases from A to Z: from initial report to expertise follow-up, insurance handling and final charge processing. Your work has a direct impact on operational performance, customer fairness and revenue recovery. You will report to the Damage & Insurance Lead and work closely with Aftersales, Daily Operations and external partners (garages, experts, insurers). Responsibilities • Manage and follow up damage cases end-to-end • Coordinate with users, garages, experts and insurance companies • Follow up insurance claims and ensure complete documentation • Review expertise reports and verify cost assessments • Prepare and process damage charges in line with internal policies and T&Cs • Ensure timely and professional communication with users • Monitor recovery timelines and escalate when needed • Support continuous improvement of damage processes What We Offer • A key operational role with direct financial impact • A fast-growing mobility company with strong ambitions • A young and driven team with room for initiative • The energy of a startup backed by the stability of D’Ieteren Havendoklaan 1800 Vilvoorde Belgium 50.9427782, 4.4394478 The future of mobility is shared! Poppy is Belgium's leading shared mobility service, offering over 2400 cars & vans in 2 main Belgian cities (Brussels, Antwerp) and the BE national airports. We are a young, ambitious, fast-growing team, dedicated to improving the quality of life in our cities. Launched in 2018 by D’Ieteren Automotive with 350 cars in Antwerp, the company has gone from the startup phase to a scale-up. Today it counts more than 85 employees and aims at helping D’Ieteren become the #1 global mobility solution provider in Belgium.