Job Opportunities API

WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. ABOUT THE ROLE AND OUR TEAM: Do you have an eagle eye for aesthetics and a heart for service? At The Knot Worldwide, we believe that the smallest details—from the curve of a font to the texture of a favor—make the biggest memories. We’re looking for a Design Specialist who doesn’t just see a product, but a piece of a couple's love story. You’ll be the bridge between our e-commerce offerings and our customers' visions, ensuring every piece of stationery and every gift is nothing short of perfection. Whether you’re working from a local TKWW hub or your own remote sanctuary, we need your stellar design instincts, quick-witted problem-solving, and a passion for making "the big day" truly spectacular. RESPONSIBILITIES:  Work with customers to modify and finalize stationery designs Edit the designs to the customer's specifications and work one-on-one with the customer over email to finalize the design Create and send proofs to customers in a timely manner Create print-ready files for customer designs Have an understanding of the significance of providing great customer service and adhere to high standards at all times Maintain a high productivity level, after training, to best serve our customers in a timely fashion, and continue to  meet or exceed stated performance expectations for work quality, quantity, and impact.  Communicate thoroughly with customers, peers, and other technical teams  Demonstrate high EQ and advanced de-escalation techniques when handling high-stakes situations involving a customer’s life event, their order and/or our brand reputation. Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us  Perform "pre-flight" checks on all designs, ensuring margins, resolution, and color profiles (CMYK) before files go to production. May assist larger CX team with phones, chats, and emails beyond design work, based on business need SUCCESSFUL CANDIDATES HAVE: Able to work in a fast-paced work environment Ability to multi-task and excellent time management skills Graphic design experience/training, particularly with Adobe Suite of products (Illustrator, Photoshop and Indesign) Experience with CRM or Help Desk software (e.g., Zendesk, Salesforce, or Kustomer) to manage high volumes of customer interactions. Excellent communication skills, both written and verbal; to respond to our couples with warmth, sincerity, and simply great responses Experience or comfort working alongside AI-powered support tools (e.g., AI chatbots, automated ticketing workflows, or sentiment analysis tools) to increase efficiency without losing the 'human touch.' Strong commitment to timelines, accuracy, and professionalism Strong attention to detail - you are working to ensure couples receive a perfect product for their wedding! Demonstrate self-confidence, energy, and enthusiasm   PROFESSIONAL ATTRIBUTES WE VALUE Wedding industry experience and etiquette knowledge Strong understanding of typography fundamentals (kerning, leading, tracking) and how they translate to various printing methods Print design knowledge and experience Familiarity with CRM systems and practices Proficiency with Google Suite tools, pr