Job Opportunities API

  Location:  Bangalore, Karnataka, India   Work Model:  Hybrid — 2 days in office / 3 days remote (subject to change)   Working Hours:  US hours (aligned to Pacific or Eastern Time)   Reports To:  Support Manager   About the Role   As a Support Specialist at SeekOut, you’ll be the frontline resource for users of our recruiting platform — resolving technical issues, managing user access, supporting integrations at a configuration level, and keeping internal support operations running smoothly. This is a hybrid role based in Bangalore, Karnataka, India, working US hours and reporting directly to the Support Manager.   The ideal candidate is detail-oriented, highly organized, and comfortable independently operating within a complex SaaS environment. You will handle L2/L3 support escalations, requiring deep technical knowledge and the ability to resolve advanced, multi-faceted customer issues with minimal supervision. You should be equally comfortable working across Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365 while collaborating cross-functionally with Customer Success, Implementation, Product, and Engineering teams.   What You’ll Do   Customer Support & Case Management   Deliver timely, accurate support to customers via chat and email through Intercom   Conduct live troubleshooting sessions via Zoom   Clearly document customer issues and their resolutions   Maintain strong CSAT scores and consistent response time performance Ticketing & Escalation   Create and manage Jira tickets for bugs and engineering requests   Gather detailed troubleshooting context prior to escalating issues   Track ticket progress and keep customers informed throughout the resolution process   Partner with Product and Engineering teams on issue triage and follow-through   User Access, Email Integration & SSO Troubleshooting   Guide clients through connecting their email accounts to SeekOut Outreach campaigns and configuring ATS integrations at the account level   Diagnose and resolve SSO login issues across identity providers such as Okta, Azure AD, and Google   Support user provisioning workflows, troubleshoot authentication failures, and assist with domain verification to ensure seamless account access   Licensing & Account Administration   Assign and manage user licenses within the SeekOut Admin panel   Troubleshoot missing access, feature visibility, and role-based permission issues   Support seat transfers, user management, and renewal-related license updates   Internal Admin & Backend Support   Perform internal administrative updates and verify account configurations   Validate backend settings that affect customer functionality   Support workspace configuration, sharing permissions, and export-related data checks   Recruiter Workflow & Platform Support   Serve as a knowledgeable resource for recruiters navigating SeekOut’s core workflows, from candidate sourcing and search to outreach and ATS export   Assist recruiters in building and refining Boolean search queries, including advanced operators, field-specific filters, and Smart Match optimization   Guide users through AI-powered search features such as SeekOut Assist, AI-generated scorecards, and profile evaluations within Workspaces   Support the setup, troubleshooting, and best practices for Outreach email campaigns, including sequence configuration, template management, a