Job Opportunities API

Location: Barcelona/Malaga/Valencia, Spain Employment type: Full-time Work model: on-site **DUTIES AND RESPONSIBILITIES:**   - Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently - Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA - Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications - Escalate any potential service issues to the senior team members, as needed. - Adhere to all project processes and procedures - Ensure compliance with the contractual SLA - Provide coverage for other Agents in their absence, whether within the same team or across different teams - Collaborate with the team on specific projects, when requested - Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records - Participate in regular team meetings - Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction. REQUIREMENTS: - Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level) - A minimum of 1 year of customer service experience is required - experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred - Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary - Strong aptitude for working in a customer service environment - Excellent customer care skills, with the ability to listen to and understand customer needs - Capable of taking ownership of calls and progressing them to resolution or escalating them when needed. OFFER: - Excellent remuneration package based on experience, skills and performance - Higher salary from the 7th month - Working schedule: Monday to Friday, 08:00 AM - 05 PM - Be part of a dynamic and creative team with positive and friendly atmosphere - 23 working days of paid annual leave - Guidance and tools to reach your full potential.