Job Opportunities API

About The Role We are looking for a highly motivated individual, to provide world-class service via our inbound, live-chat and email Customer Service team at Picklebet. Key Responsibilities: ⭐Service customer emails and chats with knowledge and efficiency ⭐Ensure all processes and procedures are followed correctly ⭐Be the voice of the customer and recommend improvements - customer-facing and procedural ⭐Listen, probe and investigate enquiries to determine the underlying needs of the customer ⭐Obtain customer feedback and collate with the supervisor team ⭐Provide expert advice and troubleshoot technology faults that customers might be facing ⭐Provide empathy and understanding to your customers through effective communication skills ⭐Meet KPI metrics of performance for a Customer Support Agent What makes you perfect for this role: ⭐Previous experience working within the betting, gaming or esports sector would be an advantage, however candidates with a genuine interest in customer service will also be considered ⭐Well-developed interpersonal, written and verbal communication skills ⭐The ability to develop professional relationships with clients from diverse cultural backgrounds ⭐A proven ability to organise work, meet deadlines, and utilise initiative, together with a demonstrated ability to work independently, and/or as part of a team, in a fast-paced environment ⭐Demonstrated work ethic and attitude which emulates Picklebet’s values of being adaptive, positive and innovative ⭐Experience with Zendesk Suite, Jira, Confluence and Microsoft Suite is preferred but not required ⭐Have a fixed internet connection and suitable work from home set-up ⭐Availability to work evenings and weekends Our perks & benefits: ⭐Options to work from home or in our office – The choice is yours! ⭐ Part time and full time opportunities available ⭐Company-wide events to celebrate achievements ⭐Opportunities to attend sporting and racing events ⭐Real opportunity for career progression ⭐A small, friendly and supportive team This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.