Job Opportunities API

Position: Customer Support Agent Department: Customer Support / Operations Reports To: Customer Support Manager / Operations Manager FULLTIME Working hours 11.00-20.00 Mon-Friday Customer Support Agent – German Desk We are looking for a dedicated and customer-focused Customer Support Agent to join our German Desk within the financial services industry. In this role, you will be the first point of contact for German-speaking clients, providing high-quality support and ensuring a professional, compliant, and positive customer experience. Key Responsibilities: • Provide exceptional customer support to German-speaking clients via phone, email, and live chat • Assist clients with account-related inquiries, verification (KYC), deposits, withdrawals, and platform navigation • Clearly explain financial products, services, and procedures in a transparent and professional manner • Ensure full compliance with internal policies, regulatory requirements, and data protection standards • Liaise with internal departments (Compliance, Finance, Technical Support) to resolve client issues efficiently • Maintain accurate records of client interactions and follow up when necessary Requirements: • Native or fluent German speaker (written and verbal); English proficiency required • Previous experience in customer support, preferably within the financial services or trading industry • Strong communication and problem-solving skills • High attention to detail and a strong sense of responsibility • Ability to handle sensitive financial information with discretion and professionalism • Customer-oriented mindset with the ability to remain calm under pressure What We Offer: • A dynamic and international working environment • Ongoing training in financial products, regulations, and systems • Opportunities for professional growth and career development • Competitive compensation and performance-based incentives This role is ideal for individuals who are passionate about client service and eager to build a career in the financial industry while supporting German-speaking markets.