Customer Support Agent (Bilingual – Arabic & English)
bleems
| Company | bleems |
| Category | Customer Support |
| Location | Kuwait City |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 28 Jul 2026 (the employer did not state a posting date) |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (bamboohr) |
Description
We are seeking a bilingual Customer Support Agent to join our team. The ideal candidate will handle customer inquiries via email and WhatsApp , using Zendesk as the main support platform. You will be the first point of contact for customers, ensuring smooth communication, quick resolutions, and a high-quality support experience.
Key Responsibilities
• Respond to customer inquiries promptly via email and WhatsApp .
• Troubleshoot and resolve product-related issues or escalate them to the technical team.
• Manage and track tickets through Zendesk .
• Create and maintain a knowledge base, canned responses, and FAQs.
• Collect customer feedback and report recurring issues to management.
• Ensure customer satisfaction through empathetic, solution-driven communication.
Requirements
• Fluent in Arabic & English (written and spoken).
• 1–3 years of experience in customer support (SaaS or tech product experience is a plus).
• Familiarity with Zendesk or similar helpdesk/ticketing systems.
• Excellent communication, problem-solving, and multitasking skills.
• Comfortable working in a fast-paced and technology-driven environment.