Job Opportunities API

Multiple Group - Who are we? Welcome to Multiple ( https://themultiple.com ), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance. The Role As a Customer Support Agent , you will be the face of the brands you support- handling player queries via email and live chat during operational hours. You will play a key role in delivering exceptional customer service, maintaining high customer satisfaction, and ensuring a seamless player experience across our platforms. This role is available on a six-month fixed-term contract basis. Key Responsibilities: • Deliver a high standard of customer support via live chat and email. • Monitor and address customer feedback to support continuous improvement of products and services. • Collaborate with Fraud, Payments, and Compliance teams when required. • Support effective communication and handovers with colleagues across shifts and departments. • Promote the values, vision, and products of The Multiple at all times. • Contribute to a proactive and customer-centric working environment. • Build and maintain positive, professional relationships with customers and team members. • Ensure accurate documentation of customer interactions and ongoing cases. • Maintain high levels of customer satisfaction by resolving queries in accordance with company policies and procedures. • Act as a liaison between customers and internal departments, ensuring issues are escalated and resolved efficiently. Requirements: • Previous customer-facing experience within the iGaming industry (mandatory). • Fluency in English, both written and spoken. • Strong customer-service orientation with a genuine commitment to delivering exceptional support. • Excellent communication, interpersonal, and problem-solving skills. • Ability to work efficiently both independently and as part of a team. • Strong organisational skills with attention to detail and accuracy. • Positive attitude, professional demeanour, and customer-first mindset. • Self-motivated, adaptable, and eager to learn and develop. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Candidates must be flexible to work a rotating schedule that includes morning, mid, and evening shifts. Nice to have: • Proficiency in one or more additional languages. • Experience using customer support platforms such as Zendesk or similar ticketing systems. • Experience working within a multi-brand and/or multilingual environment. • Knowledge of responsible gaming, fraud prevention, and compliance processes within the iGaming industry. What we Offer: • Attractive remuneration package • Health Insurance • Wellness benefit (after probation) • Optician/Spectacle and Blue Lens Benefit (after probation) • Breakfast/lunch all week • Monthly snacks allowance • Training support • Modern office facilities • Dog friendly workplace • Exciting Company Events • Monthly beer Fridays • Eur1,000 refer a friend bonus • One day birthday holiday You should not apply if... • You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t. • You cannot take constructive feedback. • You can`t handle stress and pressure. • You have the mindset of "Quick Money", this is a marathon, not a sprint. • You do not embody our core values.