Customer Success Specialist
Catapult Sports
| Company | Catapult Sports |
| Category | Customer Support |
| Location | Tokyo |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 16 Jul 2026 |
| Last verified | 7 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.
We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.
Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT HELPING SPORTS ORGANISATIONS GET REAL VALUE FROM CATAPULT
Based in Japan, preferably in the Greater Tokyo area, this role is responsible for managing and supporting a portfolio of Catapult customers across the Japanese market, including professional teams, federations, universities, and other high-performance sporting organisations.
The key purpose of this role is to drive customer adoption, education, retention, and long-term value across Catapult’s on-field monitoring, gym-monitoring, scouting, and video solutions, while also supporting new business and upsell/cross-sell opportunities.
This is a highly customer-facing role that requires strong communication and proactive account management. The successful candidate will be comfortable engaging with coaches, sports scientists, performance staff, analysts, and senior stakeholders. The role will work closely with the Japan commercial and support team, as well as regional teams in APAC.
WHAT YOU’LL DO
Account manage the customer base in Japan, driving customer health, adoption, engagement, retention, and growth
Build trusted relationships with multiple stakeholders within each customer organisation, including coaches, performance staff, analysts, and senior stakeholders
Deliver onsite and remote onboarding, training, workshops, and best-practice education across Catapult products and workflows. Travel regularly within Japan and globally
Proactively identify customer education needs, adoption gaps, renewal risks, growth opportunities, and drive action plans to address these areas. Partner with the commercial team to support these areas
Create, localise, and deliver Japanese-language customer education materials, and help customers navigate Catapult support channels and facilitate technical support
Maintain accurate and timely records in company systems, and gather and communicate customer feedback, product requests, and market insights to internal teams
WHAT YOU’LL NEED
Native-level Japanese and professional English communication skills. Competency in other Asia-relevant languages is desirable.
Strong customer-facing presence to represent Catapult professionally, with confidence to lead meetings, training sessions, workshops, and customer discussions independently. Willingness and ability to travel regularly within Japan and internationally when required.
Ability to build trust with elite sporting organisations and communicate effectively with both technical users and senior decision makers.
A proactive ownership mindset, with the ability to identify problems, follow through on actions, and keep stakeholders updated.
Hands-on experience with athlete monitoring, video analysis, scouting, or gym-based performance technology is desirable.
Strong background in either football or rugby is desired. Bachelor’s degree in Exercise and Sport Science, Sports Per