Job Opportunities API

• Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards. • Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services. • Continuous monitoring of customer health to better inform account management and expansion strategy. • Drive upgrade revenue through increased product adoption and increased usage. • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes. • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. • Establish a trusted and strategic advisor relationship and drive continued value of our products and services. • Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations. • Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.