Job Opportunities API

Role Overview Amplify is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win. You'll run onboarding and check-in calls over Zoom, help configure Amplify for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment. Key Responsibilities • Lead onboarding calls and get new customers live smoothly • Own the end-to-end onboarding process from initial setup to go-live • Proactively check in to drive adoption, AOV lift, and retention • Spot opportunities to expand bundle and upsell strategies, and bring them to merchants • Help configure Amplify in customer Shopify stores and troubleshoot common issues • Implement and customize Amplify using HTML and CSS when needed • Clearly explain how things work to non-technical customers • Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs • Document customer configurations, edge cases, and success playbooks • Ensure customers feel confident, supported, and ready to launch with Amplify Requirements • Excellent written and spoken English with confidence leading customer-facing Zoom calls • 2+ years in customer success, account management, or a similar customer-facing role • Proactive and self-directed: you reach out before you're asked • A track record of driving retention, adoption, or account growth • Strong attention to detail and comfort working in live customer environments • Customer-first mindset with patience and empathy • Ability to manage live meetings and asynchronous work • Reliable internet connection and a quiet remote work environment • Availability aligned with U.S. business hours • Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help • Experience with Shopify, Liquid, or e-commerce storefronts preferred • Previous experience in SaaS or e-commerce is a plus What We Offer • Competitive compensation, with bonuses tied to company performance • Fully remote work with a collaborative and supportive team • Ownership over customer onboarding and go-live success • Hands-on experience with Shopify and a fast-growing SaaS product • Clear processes, training, and room to grow into senior onboarding or solutions roles How to Apply Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify. About Amplify Amplify is the bundling engine powering Shopify's top brands. We help merchants build and launch high-performing bundles, upsells, and cart experiences that dramatically increase average order value – and our customers stick with us because of hands-on, human support from day one.