Customer Success Manager - Team Lead - UK/I

Pearson Spectre Litt

Company	Pearson Spectre Litt
Category	Customer Support
Location	New York
Remote	On-site (inferred)
Employment	Not stated
Level	Manager
Salary	Not stated by the employer
Posted	11 Dec 2025
Last verified	12 Aug 2026
Source	Employer ATS (greenhouse)

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Description

Customer success teams play a critical role in retaining customers and expanding revenue from existing users. In such teams, the most prominent role is that of a customer success manager (CSM).&nbsp; 
 A customer success manager is dedicated to ensuring customers achieve their desired outcomes and are able to derive maximum value out of a product or service. This article will give an in-depth explanation of the role and responsibilities of a customer success manager.&nbsp;