Job Opportunities API

U.S.-based EV infrastructure company seeking a Customer Success Manager to support Enterprise Post-Sales Onboarding Location: Remote Time-Zone: U.S. Central Time (CST) Terms: Full-time, Independent contractor Compensation: $6/hr, negotiable based on experience ABOUT THE ROLE:  A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. After a deal is signed, the Post-Sales team takes ownership of the customer journey—from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. With hundreds of properties in various onboarding stages, the team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. These essential steps ensure customers move efficiently toward activation and long-term success. In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. ABOUT YOU:   You thrive in fast-moving startup environments where processes are still being built. You take ownership, solve problems independently, and create structure where needed. You are strong at follow-up and keep customers and internal teams moving forward. You balance customer-facing relationship management with operational execution. You enjoy improving systems, workflows, and processes to help the business scale. RESPONSIBILITIES:   Customer onboarding & implementation management Manage onboarding execution for new customers after contract execution. Own onboarding checklists and ensure all required customer information is collected. Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. Coordinate shipment timelines, onboarding readiness, and activation progress across properties. Prevent onboarding delays through consistent follow-up and strong customer communication. Ensure successful charger activation upon installation, verifying systems are live and ready for use. Energy bill review & pricing coordination Collect recent utility bills from property managers for onboarding setup. Review energy bill details including flat-rate plans and time-of-use plans. Coordinate pricing entry into the Orange dashboard for customer approval. Support markup recommendations based on local charging market rates. Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. Help reduce backlog across properties that still require bill collection and setup. Banking setup & billing operations Identify the correct accounting contact and ensure secure account setup is completed. Follow up on incomplete banking setup across active properties. Support recurring billing workflows, reimbursements, and property statements. Help improve billing accuracy and reduce operational friction across accounts. Customer support & ticket management Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. Ensure customer issues are resolved quickly and escalated appropriately. Support customer success operations across onboarding and ongoing post-install support. Maintain strong response times and service expectations across customer accounts. Assist with common recurring support requests while learn