Job Opportunities API

About the Role As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals. Your Mission Strategic Consulting & Program Maturity • Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle. • Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets. • Expert Advice : Move beyond "tool training" to act as a consultant. Relationship Orchestration & Advocacy • C-Suite Engagement : Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors. • Voice of the Customer : Act as the main point of contact, providing both proactive strategic support and reactive project management resources. • Build Advocacy : Turn customers into brand ambassadors through consistent value delivery and relationship building. Portfolio Growth & Commercial Ownership • Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio. • Commercial Lifecycle : Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value. • Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels. Data-Driven Excellence & Operations • Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met. • Performance Tracking : Use your analytical skills to monitor account health and ensure every client can see a measurable ROI. Internal Collaboration & Continuous Improvement • Product Roadmap : Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs. • Project Leadership : Lead or support a variety of internal customer-focused projects to improve our service delivery. • Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team. Your Profile • The Experience : 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment. • The Linguis t: Native or professional fluency in German and English is essential. French is a significant advantage. • The Strategist : You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments. • The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint. • The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites. • The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves. Why Join us? • International Culture : Join a truly multicultural team based in France with a global reach and a flat hierarchy. • Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development. • Flexibility : We value results over "seat time," offering a modern, hybrid work environment. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.