Job Opportunities API

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 500+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more about how we use AI in our everyday work .   About the role Trustpair is hiring two Core Customer Success Managers to strengthen our Customer Success team in Paris. You will own a portfolio of B2B enterprise clients , and as their main point of contact, you will build trusted relationships with stakeholders including AP Managers, Finance Directors, Procurement teams, IT teams, and senior decision-makers. You will lead the customer journey from onboarding through adoption, retention, growth, and advocacy, with support from Account Management on commercial topics. This is an intermediate-level role offering meaningful autonomy and clear business impact. Your success will be measured through gross retention, expansion ARR, NPS, CSAT, and product adoption and consumption. You’ll work closely with Account Management, Product, Implementation, Sales, Operations, and Revenue Excellence to deliver a strong customer experience and make sure the voice of the customer is heard across the business. Location: Paris, with 2–3 days per week in the office Package details: Paris-based intermediate range: €38–55k base + €5–10.5k variable, depending on profile and experience What you'll do: Own and prioritize a customer portfolio: Act as the primary point of contact across approximately 55–65 accounts. Build proactive communication cadences, adapt your approach to each client, and ensure smaller or quieter accounts do not fall through the cracks. Lead onboarding and drive measurable adoption: Own or co-lead onboarding projects, align stakeholders on expected outcomes, define what successful adoption looks like, and track real product usage. Protect retention by identifying risk early: Monitor account health, usage, engagement, and stakeholder signals to spot risk before it becomes an escalation. Build recovery plans and coordinate the right internal resources to get customers back on track. Support renewals, expansion, and advocacy: Connect adoption and customer outcomes to renewal health, flag growth opportunities, partner with Account Managers on commercial conversations, and help turn successful customers into advocates. Translate product complexity into business value: Build strong product fluency, explain technical topics or limitations clearly, and manage customer expectations when an answer requires input from a technical expert. Operate with discipline at scale: Use clear prioritization systems, health signals, and rigorous CRM hygiene to manage multiple lifecycle stages, deadlines, and stakeholders without defaulting to whichever customer is shouting the loudest. Represent the voice of the customer: Share structured feedback with Product, Implementation, Operations, and Revenue teams to improve the platfo