Job Opportunities API

Hartley People Recruitment are delighted to be working with our client in Waterford to recruit a Customer Success Manager to join a growing team. The ideal candidate will own post-sale customer success across enterprise accounts, driving adoption, ROI, and long-term retention through strategic onboarding, data-driven insights, and proactive partnership. This is a full-time permanent role. Key Responsibilities • Lead customer onboarding and translate goals into implementation plans • Ensure platform setup delivers immediate and long-term value • Monitor usage and performance to drive adoption and ROI • Deliver insight-led QBRs with senior stakeholders • Act as trusted advisor across operational and executive levels • Partner with Product, ProServe, and Support teams to achieve outcomes • Proactively manage account health and retention Essential: • 4+ years in Customer Success, SaaS, Solutions Consulting, or Account Management • Enterprise B2B customer experience • Strong technical, data, and commercial acumen • Excellent stakeholder communication Desirable: • Experience in fleet, telematics, logistics, or compliance tech Key Measures of Success • Customer ROI and adoption • High satisfaction and retention • Effective QBR delivery • Reduced escalations What We Offer • High-impact role with enterprise customers • Fast-growing, collaborative environment • Strong career development opportunities • Hybrid working (4 days on site 1 from home) • Uncapped commission For immediate consideration contact Padraig on 051878813 or email your cv to [email protected] Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.