Job Opportunities API

description About Birdeye Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions. Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands. What You’ll Do Birdeye is looking for an Enterprise Customer Success Manager with a passion for relationship management. You will nurture and manage accounts to maintain a healthy life-cycle, ensuring customers see the benefits of our platform and renew. This is a vital and hands-on role, where you’ll work hand-in-hand with customers to help improve their online reputation. The Enterprise Customer Success Manager is a full time job based in the Dallas/Ft. Worth metro area. Customer Success Values in a Nutshell • We are Customer Obsessed • We’re a meritocracy - you’re judged on performance not who you know • We make data-driven decisions • Your opinion matters. Collaborative environment to help make Birdeye successful Responsibilities • Responsible for renewals with clients • Monitor and analyze account health to identify churn risk • Ability to effectively manage delicate customer situations • Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.) • Weekly/Bi-weekly sync-up with clients to increase adoption. • Conduct on-site Quarterly Business Reviews with all clients • Utilize your creativity to refine and innovate processes to improve Customer Success • Leverage your sales skills to reinforce the value proposition of Birdeye • Be the point of escalation for clients and salespeople to ensure client satisfaction • Develop methods for managing customer satisfaction • Leverage research and understand of our client’s industries to create tailor-made solutions • Handle some financial and billing issues for Birdeye’s clients • Additional assigned projects as assigned requirements • You have 3-5 years in SaaS sales and support, account management, customer success • Ability to travel up to 50% of the time for client meetings. • Proven ability in organization, project management, time management, and communication skills • Ability to stay calm and manage clients even under adverse conditions • Winning back clients excites you • A customer advocate capable of understanding the client’s point of view • Ability to understand new features and train clients accordingly • You’ve got a Technical, Product/Project Manager background and have experience troubleshooting software • You have strong relationship management skills • Successfully worked with clients through high touch implementations • Organization is your wheelhouse and you know how to track data, especially with SalesForce or other CRMs • You thrive in a multitasking environment and can adjust priorities on-the-fly • Planning and documenting is your forte. Nothing “falls through the cracks” with you • You have strong reporting skills • You can empathize with our customers & like to teach people about technology • Picking up the phone and tackling issues is your norm Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Benefits • 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO) • Flexible PTO • 401(k) with company match • Flexible work from home options available • Maternity & Paternity Leave • Employee Resource Groups - network with like-minded "Birds" • Abundant opportunities that come with a dynamic and fast-growing organization! Apply Related Job Openings Customer Success Manager, Commercial Dallas, TX, United States Channel Partner Success Manager Dallas, TX, United States