Job Opportunities API

Join Our Team & Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Education market and ensure our clients maximize the value of our digital learning solutions. As a Customer Success Manager, you will act as a trusted advisor to our clients, driving adoption and value from our digital solutions through data-driven insights and project management . You will leverage data analysis to measure success, foster engagement, and contribute to long-term client satisfaction and growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you. As we support clients across the globe, we are particularly interested in candidates who are fluent in English, French, Spanish, or Italian . However, we also welcome applications from speakers of any other foreign language , as multilingual skills are always a valuable asset in our international environment. What You’ll Do Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. Project management : Coordinate and manage a portfolio of client from onboarding to renewal, ensuring successful execution, alignment with business objectives, stakeholder engagement, and delivery of measurable outcomes. Be a trusted advisor: Build and maintain strong relationships with clients, understanding and finding solutions to their evolving training needs. Analyze client data: Implement strategies to drive engagement and ensure successful programmes. Unlock growth opportunities: Identify upsell possibilities and expand client partnerships. Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. Why You’ll Love This Role Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company. Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter. Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning. What We’re Looking For Perfectly fluent or bilingual in English. Additional languages (Portuguese, Italian, German, French, Spanish,..) are a strong plus. Passionate about customer success and relationship management. Exceptional communication and analytical skills. Highly organized and adaptable to varied projects. Proactive problem-solver with a growth mindset. Team player who values collaboration and knowledge-sharing. Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus. What we offer Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT , tons of awesome perks and benefits await you, including: Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company. Learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment. Full on-boarding and fast ramp mentoring program leading candidate to success. World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages! Ability to work from any of our 20+ offices around the world. Exciting team-building events. Working conditions: Monday to Friday, from 11a.m/12pm to 8 p.m/9pm. This position follows the public holidays of the assigned market (French, German, Ital