Job Opportunities API

About the position:    The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.     Key responsibilities:   Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction   Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers   Solving customer problems through active product fit analysis and alignment to business needs   Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data   Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction   Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.   Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy   Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success   Becoming an expert in the features and benefits of our applications   Delivering web-based and/or onsite product overviews and training sessions for clients   Provide advisory and consultancy with clients regarding AvePoint technologies   OK, I'm interested... is this the job for me?   We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.   What you will bring to our team:        Bachelor’s degree or equivalent education   Several years of experience in a technical or business consulting role in SaaS industry, such as technical account management or business analysis   Strong customer satisfaction, customer service, adoption, and retention experience   Excellent written/verbal communication    Strong organization, presentation, and project management skills   Ability to work individually and within a highly collaborative global team setting   Willingness to learn and adapt in a fast-paced environment   Strong experience in communicating with different stakeholders and decision makers, both internally and externally   Expert at customer relationship management   Advanced ability to understand business objectives through requirements gathering and analysis   Knowledge in the following technical areas  are a plus :   Understanding of Microsoft modern collaboration technologies such as SharePoint, Microsoft Teams    Any M365, Azure or Microsoft Certifications   Other cloud knowledge like Google workspace, Amazon Web Services, Salesforce cloud   Experience with customer telemetry systems&n