Job Opportunities API

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. *   This role requires occasional travel, including in-person Quarterly Business Reviews (typically around twice per month) and attendance at company meetings in London and   Loughborough. * About you: As a   Senio r   Customer Success   M anager   you will   own and   be accountable for the success of a portfolio of our most valued customers , in   s hort   you are the Conductor   & Trusted Partner of your customers . You wil l   get a   buzz from   delivering value, results and b u sines s   outcomes for our customers , you’ll be   strategic ,   proactive and   customer centric whilst being passionate about how software can help make our customers lives and busin e sses better.   You will be confident , collabor a tive and e m pathetic in   building and maintaining effective relationships at all levels   cross function   internally and within your   custo m er base   from users to C-Suite   as well   as confidently   leading   multi product, multi stakeholder   in person customer meetings . You will be   focused on solution and business outcome , with the ability to   co ordinate and   conduct   in person   multi product   QBRs ,   periodic revie w s, provide   regular progress reports and demonstrate the value of Access solutions. You will be commer cially savvy   and strategically informed, establishing and underpinning your role as our Customers’ Ambassador internally and Trusted Advisor to our Customers. Day-to-day, you will be: • Own Contract Compliance & Drive Improvements :   You’ll   ensure adherence to contractual obligations while   identifying   risks   and opportunities, taking action, and leading continuous improvement across the board. • Become the Trusted Advisor : Build solid relationships with key stakeholders, including C-suite executives, earning their trust and positioni ng yourself a s the go-to expert. • Champion Customer Success : Lead the charge in ensuring customers adopt Access solutions   and   realise ROI and tangible business outcomes   boosting retention, renewals, and advocacy while preventing churn. • Collaborate for Exceptional Service : Influence internal teams to deliver outstanding experiences, handle issues across product, support, and billing, and create service improvement plans to drive satisfaction. • Grow Business & Drive Expansion : Use your insights,   multi   product , suite and platform   knowledge, and strategic advice to   gener ate upsell opportunities and revenue growth, all while   monitoring   product adoption and guiding customers through the best practices and roadmap. Your skills and experiences might include: • You’ve got the ability to analyze and act fast, resolving customer challenges while rallying the right resources to hit your goals. • Handling multiple and sometimes conflicting priorities • Hospitality industry experience is desirable, providing insight   into   customer environments and suppo rting a n unde rstand ing of the solutions and outcomes that Hospi tality   products, suites, and platforms can deliver. • Commercial acumen allowing you to clearly explain how product ,   suite   and platform   features   and best   practice   will   impact   customer outcomes negotiate effectively to   bene fit   sides. • Whether   it's   bu ildi ng   rappo rt with C-suite executives or championing internal improvements,   you're   the one driving alignment and pushing for success at every level What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.