Job Opportunities API

Our Client Our client provides a SaaS solutions to optimize administrative and HR processes. They have more than 10,000 clients and 1’400’000 users all around the world (130 countries). They design software solutions that provide simple answers to specific needs: time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience. Given their strong growth (40% per year on average) and their ambitions, they need to strengthen their workforce, which currently stands at 1000+ people in France (Paris, Marseille, Nantes), Spain (Barcelona), Switzerland (Geneva) and Germany (Munich). Job Description   In order to continue their expansion in this market, they are looking for an HRIS Customer Success Consultant to join our team in Germany. Purpose of the job : Onboarding and implementing new customers in Germany. Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities. "Localize" by contributing to the continuous improvement of the firm's consulting activity in Germany. Details of the tasks : Customer onboarding  (project management and implementation) Satisfy  a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts). Gain the  trust  of local companies in Germany as well as key accounts and their subsidiaries abroad. Ensure that the deployment is completed  on time  and  on budget  as stipulated in the contract. Gather the customer's initial needs and suggest an appropriate response. Adapt our software to the customer’s  local context  in Germany. Train the administrators to use our software in total autonomy. Ensure the Go-live and the follow-up during the first weeks of use. Demonstrate  flexibility and agility  throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.) Follow-up of Key Accounts  (support, account management)  Keep a close eye on the satisfaction of your most important customers. Support these customers in case of level 2 issues. Carry out post-implementation check-ups. Identify and generate new  cross sell or upsell  opportunities to grow their reach to your German customers (lead generation). Be proactive in presenting new products that may address a customer's past issues. Contribution to the localization  and  continuous improvement  of the CS activity in the firm : Participate in numerous cross-functional  side projects. Adapt our offer and strengthen the  market-fit  of our solutions for the German market. Work in a team with different Business Units (Sales, Marketing, Product, etc.)  Contribute to the continuous improvement of the business in Germany by going beyond your main tasks. Follow and participate in some projects from the pre-sales phase, supporting the sales team. Demonstrate autonomy and initiative in our  agile mode  of operation. Preferred Experience ❏ You have a background in HR (degree in HR / first work experience in HR). ❏ You have a Tech / SaaS affinity. ❏ A willingness to be a key player in this adventure, contributing to the German market's growth. ❏ Looking for a dynamic work environment with varied missions requiring versatility and organization. ❏ Comfortable and eager to work with both local businesses and key accounts (C-Level). ❏ Native German speaker and proficient in English. ❏ Clear and structured oral and written communication. ❏ Taste for human contact and pedagogy. ❏ An aptitude for solving practical and sometimes technica