Job Opportunities API

About Filestage Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As content creation speeds up, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published. We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI. With millions of users across thousands of companies—including Lufthansa, Rabobank, Sixt, and Sharp—we are an ambitious team solving real problems for the world's biggest brands. If you’re looking for a key role in that mission, you’ve found it! ⭐ This role is fully remote and can be based anywhere in the Americas What you’ll be working on This is your chance to help shape the future of our remote company. We believe that a strong Customer Success Team is the backbone of healthy business growth. You own the customer journey and build deep relationships with your book of business. From onboarding through renewal (and everything in between), you guide your customers every step of the way. You make sure they feel supported, confident, and get maximum value from Filestage. You’re not just a point of contact—you’re a trusted partner who drives product adoption, encourages feature discovery, and helps customers see the long-term value of Filestage. You help them celebrate wins, identify growth opportunities, and make renewals and expansions feel like the natural next step. You develop success plans that actually drive success. You work closely with each customer to understand their goals, challenges, and workflows. Then you build strategic success plans tailored to their industry, use case, and business priorities, helping them hit their targets with Filestage. You spot risks before they become an issue. You keep a close eye on customer health, using data and insights to identify risks and opportunities early. Whether it’s low engagement or an upsell opportunity, you take action fast and thoughtfully. You lead meaningful business reviews. You regularly meet with key decision-makers for strategic check-ins, sharing insights, aligning on goals, and adjusting plans where needed to keep everyone moving forward. You turn customers into experienced users. You help customers become confident, experienced users of Filestage through personalized training, onboarding calls, webinars or support chats. You make sure Filestage becomes part of their daily workflow. Don't worry, our customers are friendly and don't bite 😉 You advocate for your customers. You collaborate with Sales, Marketing, Product, Development and Support to bring the customer voice into every part of the business. You’re always thinking ahead, suggesting improvements and championing ideas that will make their experience even better. Life at Filestage We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life. Here are some of the benefits you can look forward to at Filestage: 🏡 Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons. For this role, we’re looking for someone based in Americas time zone to make sure there’s a high time overlap with our team members, customers, and partners. Unfortunately, we can’t consider candidates who are not based in this time zone. 🌍 Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each ot