Job Opportunities API

Who We Are: Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future. Our Mission: Identify EHS requirements for the industry Provide EHS compliance tools to companies Advise companies in developing and implementing corporate EHS strategies Enhesa’s core clients include Fortune 500 multinational companies. For more information, visit  www.enhesa.com As part of our highly dynamic team, we offer: A competitive salary package & benefits with a flexible home-working policy Work/life balance and a fast-paced and driven environment Accountability and pride for your projects   Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring every customer is successfully onboarded, actively using the products and services they've purchased, and achieving measurable outcomes against their compliance and sustainability objectives. Acting as a trusted advisor and the customer's advocate within Enhesa, the Customer Success Manager drives product and feature adoption, deepens usage across the customer's organization, and builds the value story that protects and grows the relationship over time. Success in this role is measured by gross revenue retention (GRR), product adoption and usage, account health, and customer satisfaction. The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year.   Core Responsibilities Onboarding new customers: Owning and project-managing the onboarding of new customers to Enhesa products and services, ensuring a structured, on-time launch and a fast time to first value.  Setting up customers for success from day one: confirming goals and success criteria, configuring the engagement plan, and introducing key resources such as the Enhesa portal and Enhesa Academy.  Facilitating communication between the customer and Enhesa's Support Services (Client Services, Expert Services, etc.) throughout onboarding. Driving product and feature adoption: Monitoring product usage and adoption data to understand how each customer is engaging with their subscription, and acting proactively when usage dips or plateaus. Building and executing adoption plans that connect Enhesa's products and features to the customer's workflows and objectives. Promoting awareness and uptake of new features, content, and product releases across the customer's user base.  Delivering trainings and enablement:  Delivering product trainings, refreshers, and enablement sessions for new and existing users, including sessions tailored to new stakeholders joining the account. Leveraging and promoting Enhesa Academy and self-service resources to scale customer education. Expanding usage across the customer's organization:  Identifying opportunities to broaden usage into new teams, sites, functions, and use cases within existing entitlements. Spotting expansion signals (new jurisdictions, products, or services the customer would benefit from) and partnering with Account Management to pursue them. Leading quarterly business reviews (QBRs) Tracking and monitoring account health: Maintaining an account health score for every custom