Job Opportunities API

Frontify is the brand platform for leading organizations such as Volkswagen, Microsoft, and Telefónica. We make brands usable by every team that works on them — governed in one place, extended into every tool where the work happens, and readable by the AI that’s now part of the process. Collaboration and curiosity drive us, and neither stops at an office door. Frontify started in St. Gallen and now works out of London and New York too, and wherever you sit, you’ll own real work. We're all about helping brands turn ideas into impact.   Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.   With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!   Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.   Your mission You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that fuel our fast-growing business.   This is an 8-month fixed term contract, with an ideal start date in October or November 2026. Your responsibilities - - Guide new customers through onboarding and deliver tailored training to maximize product value.  - Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.  - Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.  - Monitor product usage to spot trends, address underutilization, and drive deeper adoption.  - Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.  - Partner with customers to align Frontify’s capabilities with their evolving business goals.  - Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience. Your story - - You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office twice per week. - You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.  - You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.  - You’re familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.  - You’re a strong communicator and relationship-builder, both internally and externally.  - You’re confident in tech and enjoy finding smart ways to automate where it counts.  - People describe you as authentic, motivated, and accountable.  - You have C1+ (full professional) proficiency in English and German. We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.   Why join us? - Thrive with the tools and support to shape your future at Frontify. - Be part of a product that connects brands