Job Opportunities API

eSkill is a computer software company focused on helping organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process. As a Customer Success Manager, you will play an important role in helping customers get lasting value from the platform while strengthening long-term partnerships. This role is centered on customer growth, retention, and satisfaction, with close collaboration across internal teams to support a strong overall customer experience. Responsibilities Identify upsell, expansion, and renewal opportunities through usage insights and relationship management. Manage a portfolio of customer accounts to drive adoption and retention. Monitor customer health metrics and proactively address churn risks. Partner with sales, product, and support teams to resolve customer needs. Coordinate customer success communications, outreach programs, expansion and retention plays. Guide customers through the SaaS lifecycle including adoption, value realization, renewal and expansion opportunities. Requirements Required Qualifications 2+ years of customer success or account management experience in B2B SaaS. Experience managing renewals, retention strategies, and expansion opportunities across customer accounts. Proficiency with Microsoft Office tools. Eligibility to work in the United States. Strong written and verbal communication skills. Highly organized. Preferred Qualifications Proficiency with Salesforce, customer success tools, and HubSpot. Familiarity with HR technology. Benefits 401k with matching · Health, dental, and vision benefits. · Paid time off and holidays. · In-person role at our downtown San Antonio headquarters.