Job Opportunities API

Customer Success Manager (Enterprise) About Us We solve the  operational and data headaches that plague large organizations. We’ve grown our ARR consistently for four years by building a product users actually need. We bridge the gap between enterprise-grade tech and a human-centric culture. Join us to make a measurable impact on a platform that's already winning. Role Overview We are seeking a strategic  Customer Success Manager  to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next. Key Responsibilities • Strategic Partnership:   Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans. • Onboarding & Value Realization:   Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one. • Retention & Expansion:   Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs. • Performance Insights:   Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations. • Cross-Functional Advocacy:   Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience. • Technical Operations:   Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting). • Data Integrity & Support:   Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality.   Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams. Qualifications Experience:   3+ years in Enterprise Customer Success, Account Management, or B2B SaaS. Communication:   Elite presentation skills with the ability to influence C-suite stakeholders. Technical Aptitude:   Basic understanding of   APIs/scripting   and advanced   Excel   proficiency (complex functions/queries). • Tooling:   Experience with   HubSpot, Salesforce, or Gainsight ; demonstrated capabilities using AI tools to streamline workflows. Logistics:   Ability to support U.S. time zones and willingness to travel for on-site workshops and customer meetings. • Languages:   High level proficiency in Hebrew and in English. Additional languages are a benefit. Work Structure • Work Week:   Sunday thru Thursday • Toolkit:   Modern stack centered on HubSpot and best-in-class analytics. • Culture:   High transparency and a focus on relentless improvement.