Job Opportunities API

  About AvePoint AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit  www.avepoint.com .   About the Position:    The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.     Key Responsibilities:    Developing success plans for accounts by creating metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals   Developing and maintaining long-term relationships with enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers   Maintaining customer technical account portfolio to provide technical guidance and recommendation   Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs   Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data   Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction   Shepherding existing customers through contract renewal cycles and working sales teams to execute renewals   Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy   Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success   Becoming an expert in the features and benefits of our applications   Plan and execute onsite visits to customer locations, as needed, to establish deep understanding of their challenges and goals by executing executive business reviews for clients   OK,  I’m  interested… is this the job for me ?       We look for people who value agility,  passion  and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers .      To be a fit for this role, you must have the following:     Education and Experience:       Bachelor’s degree in a relevant field   2+ years of experience in a technical consulting role such as technical account management or technical business analysis   Strong customer satisfaction, customer service, adoption, and retention experience   Excellent written/verbal communication, organization, presentation, and project management skills   Ability to