Job Opportunities API

“I am hugely excited about my future and the future of CyberOne. I have enjoyed my time here immensely and have learnt a huge amount in a short space of time, year-for-year I've learnt more here than I have at Microsoft and PwC.” - CyberOne Consultant About CyberOne CyberOne is a pure-play Microsoft security partner dedicated to helping enterprises realise the full value of the Microsoft Security portfolio—across Defender XDR, Sentinel, Entra, Purview, Intune, Copilot for Security and more. We combine deep technical expertise with outcome-driven services that accelerate secure cloud adoption, modernise threat protection and simplify compliance. Job Title: Customer Success Executive Location: Remote Employment Type: Full-time The Role: At CyberOne, Customer Success isn’t a support function — it’s frontline cyber defence. This role is pivotal to ensuring our customers stay protected, get maximum value from our services, and see us as their trusted cyber partner for the long run. You’ll be the person customers rely on to keep their managed security services running smoothly, evolving over time, and delivering real-world outcomes. You’ll own renewals, identify growth opportunities (upsell/cross-sell), and lead service delivery management across your accounts. This is a varied, high-impact role that sits right at the intersection of Operations, Service Delivery, and Sales — ideal for someone who thrives on ownership, customer relationships, and making things happen. What You’ll Be Doing Customer Ownership & Growth Support the Head of Customer Success in running a world-class customer success function. Take accountability for renewals, re-contracting, and solution evolution to minimise churn and maximise customer lifetime value. Maintain a clear, accurate forecast of your pipeline — renewals, expansions, and opportunities in flight. Meet customers regularly to understand their challenges and map them to the right CyberOne services and technology. Trusted Advisor & Relationship Builder Build deep, trusted relationships with customers at every level — from IT teams to senior stakeholders. Become the go-to person for everything service-delivery related. Lead structured monthly/quarterly service reviews, ensuring actions are agreed, owned, and delivered on time. Support account development planning with commercial awareness and sharp customer insight. Service Delivery Leadership Manage delivery against contracted SLAs and service schedules, ensuring we meet obligations and exceed expectations. Direct and oversee order processing, fulfilment, and customer requests end-to-end. Handle escalations calmly and professionally, including producing Root Cause Analysis reports that strengthen customer confidence. Keep internal teams aligned and informed so we move as one team around the customer. Operational Excellence & Continuous Improvement Produce monthly, quarterly, and annual service reports and deliver them via our customer portal. Identify where processes can be improved for speed, quality, and efficiency — then help implement those changes. Assist with internal statistics and reporting to support decision-making across the business. Support resourcing for projects and pre-sales work. Own and maintain the customer performance improvement plans and action tracking. Generate Statements of Work, managed service schedules, welcome packs, and coordinate contract delivery with Operations. Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues. What “Great” Looks Like in This Role Customers renew confidently and view CyberOne as vital to their cyber resilience.