Job Opportunities API

Senior Customer Success Director We are seeking a skilled and experienced Customer Success Director to join our dynamic team at BringOz - The world’s most comprehensive delivery management system. As a senior Customer Success Director, you will play a crucial role in ensuring the successful transition from Proof of Concept (POC) to full-scale rollout for our delivery and logistics solutions. Your customer-facing responsibilities will include conducting discovery, mapping processes, coordinating onboarding activities, and aligning project work with key performance indicators (KPIs) to assure a successful experience to external stakeholders. This role requires a strategic thinker with strong project management skills and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: • Discovery and Process Mapping: • Conduct thorough discovery sessions to understand client needs, pain points, and objectives. • Map existing processes and workflows to identify areas of improvement and optimization. • Collaborate with clients and internal stakeholders to gather requirements and align expectations. • POC Coordination: • Lead the POC process, ensuring successful implementation and addressing any challenges that may arise. • Collaborate with technical teams to customize solutions based on client requirements. • Monitor and evaluate POC performance against agreed-upon metrics. • Onboarding Coordination: • Develop and execute a comprehensive onboarding plan for clients transitioning from POC to full rollout. • Coordinate with various teams, including sales, support, and technical teams, to ensure a smooth onboarding process. • Provide guidance and support to clients during the onboarding phase. • KPI Alignment: • Collaborate with clients to understand their success criteria and incorporate them into project milestones. • Define and track key performance indicators (KPIs) for each project, ensuring alignment with client objectives and company goals. • Analyze and report on KPIs regularly, making data-driven recommendations for improvements. • Contract Conversion: • Work closely with the sales team to facilitate the conversion of POC engagements into full rollout contracts. • Provide insights and recommendations to improve contract terms based on client feedback and project performance. • Stakeholder Communication: • Maintain open and clear communication channels with internal and external stakeholders. • Conduct regular status meetings and project updates to ensure alignment and address any concerns promptly. • Travel to customer locations in the US for onboarding, meetings with stakeholders or launch of a new site. Qualifications: • Bachelor's degree in Business, Project Management, or a related field. Master's degree is a plus. • Proven experience in program or project management, preferably in the B2B SaaS industry. • Experience in the logistics/last mile field in a strong advantage • Strong understanding of project management methodologies. • Excellent communication and interpersonal skills. • Ability to analyze data, identify trends, and make data-driven decisions. • Demonstrated ability to manage multiple projects simultaneously and meet deadlines. • Travel will be required