Job Opportunities API

POSITION SUMMARY The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials. R ESPONSIBILITIES • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. • Performs customer service activities for the  library ,  including   issu ance of  library cards,  process es  and rout es  materials,   collec ts  fees ,  processes   Library ’s  &  LINKin  expired  H olds,  and  shelf reads. • Responds to customer requests promptly and courteously   referring difficult or unusual requests to the appropriate Library  staff   with  discretion. • A ssists   customers  with use of  L ibrary equipment, print resources, technology,  and online resources . • T roubleshoots basic problems with self-check machines, phones, and other  departmental equipment . • Ensures the quality of the collection material by reviewing materials , processing lost  material  and routing damaged items to the  appropriate department . • Facilitates communication concerning building issues with the Facilities  Department and Library management. • Answers and responds to  phone  inquiries  and/ or  routes  call s  to  appropriate department . • Processes   and completes  curbside service . • Processes I nter-Library Loan  (ILL)   items and communicates with ILL customers. • Inspects and records  safety  of credit card machines, according to PCI guidelines. • Handles  and records  lost and found materials according to guidelines. • Makes announcements over the public address system as needed. • Accepts  and reviews  used material donations , a ccording  to guid elines.   Maintains Used Book Sale section. • Collaborates on programs/projects with  other staff ,  occasionally at other locations . • Assists  with  paging list fulfillment , including pulling, processing ,  and shelving  H olds. • Monitors and  maintains  order in the public areas to ensure a welcoming environment for  customers . • Assists   and completes  department al  statistics and reports. • Attends and  assists   with  Outreach Library events. • May periodically serve as Person  In  Charge (PIC), providing support for employees, customers, and facility issues. • Attends professional development opportunities. KNOWLEDGE/SKILLS/ABILITIES • Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. • Demonstrates exceptional customer service, providing quality  assistance  to vendors,  customers  and staff. • Keeps current in relevant technology, uses computer software programs such as Microsoft Office and  Outlook  and common office equipment to complete tasks/assignments. • Uses  problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues. • Uses computer software and common office equipment to complete tasks , keeps current with relevant technology . • Service oriented, provides quality customer  assistance;   establishes  and maintains effective relationships with customers and staff. • Maintains confidentiality ,   professionalism,  and  discretion  in situations. • Possesses strong technical skills. Familiar with a range of hardware and software technologies. • Strong organizational and time management abilities. C omplet e assignments and projects  in a timely manner . • Demonstrates  appropriate  money  management  responsibilities . • Responsive to change and  demonstrates  adaptability. • Takes  responsibility for consistent completion and follow-up on all tasks. • Maintains a positive approach  while  tasking  in adverse situations. • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. EDUCATION / EXPERIENCE / QUALIFICATIONS • High   school   d iploma or equivalent . • Minimum  two  year s  of customer service  experience . • Bilingual  proficiency   a plus . PHYSICAL DEMANDS/WORK ENVIRONMENT • Communicate with staff and customers in person , via email  and over the phone . • May require either being in a stationary position or moving about for prolonged periods . • Moves equipment or library materials weighing up to 35 lbs . • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations . BENEFITS The benefits for this position include: • Annual Vacation Accrual: 2 weeks per year • Holidays: 7 days per year • Annual Sick Accrual: 12 days per year • Up to 5 Personal Days per calendar year prorated based on the hire date • Illinois Municipal Retirement Fund (Pension Plan) • 12 weeks paid parental leave • Training and development opportunities WORK SCHEDULE Monday            1 - 5 p.m. Tuesday           1 - 5 p.m. Wednesday      5 - 9 p.m. Thursday          OFF Friday               1 - 5 p.m. 1 Sat/mo.          1 - 5 p.m. 1 weekend/mo. 1 Friday             5 - 9 p.m. 1 Saturday         8:30 a.m. - 5 p.m. & 1 Sunday           1 - 5 p.m. To learn more about us, go to  https://www.naperville-lib.org/jobs  and  Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)