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Customer Service Specialist - Riri Zippers W/M Job Details | Oerlikon Search Jobs Job Description Customer Service Specialist - Riri Zippers W/M We are currently looking for new talent to strengthen our team at our MENDRISIO site! Your Responsibilities: • Responsible for order management from sales order entry to delivery and invoice dispatch • Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests • Manage customer claims such as picking errors, damaged goods or pricing discrepancies • Daily contact with the production department concerning the production and delivery timeline information • Daily contact with the R&D department concerning the Product Customization • Daily contact with the Quality department concerning damaged goods claims • Coordination of deliveries in collaboration with the logistics department Your Profile: • Commercial education • 5 years’ experience in customer service within an international company is highly recommended • Experience in the Fashion/Luxury Customer service dpt. is a plus • Excellent communication and organizational skills • Strong customer orientated personality • Fluent in both French and English is mandatory • German knowledge is considered a plus • Knowledge of AS400 and SAP is preferred About Oerlikon Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high‑performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head‑quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 10,000 employees, achieving sales of CHF 1.6 billion in 2025. We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential - guided by our core values of integrity, team spirit, excellence and innovation. About Oerlikon Luxury Oerlikon Luxury specializes in producing accessories for the high-end fashion industry. It comprises two brands: Oerlikon Riri, which produces branded Riri and Cobrax zippers and buttons respectively; and Oerlikon Fineparts, which offers metal components, fashion jewellery and surface treatments. Oerlikon Luxury is headquartered in Mendrisio, Switzerland, counts 1100 employees at 11 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai. Follow Oerlikon: Information at a Glance Job Information Posting Start Date: 5/28/26 ID: 104205 Job Location: Mendrisio, TI, CHE Posting Start Date: 5/28/26 Site (Posting Location): Mendrisio Job Title: Customer Service Specialist - Riri Zippers W/M Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © Copyright 2025 OC Oerlikon Management AG × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data center • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.