Job Opportunities API

Employment Type: Full-Time Employment Work Setup: Hybrid Setup (Onsite for 6 months, hybrid after depends on your performance) Work Schedule: Night Shift (Following U.S. Eastern Time Zone) Location: Eastwood, Libis, Quezon City Salary Package: 20,000 PHP to 28,000 PHP/Monthly Job Highlights • Work-life Balance • Competitive salary • 'Family-oriented' Culture Job Description: • Provide exceptional technical support to customers via phone, email, chat, or other communication channels. • Diagnose and troubleshoot technical issues, including home appliances and home service set up • Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction. • Escalate complex technical issues to higher-level support or specialized teams as needed. • Identify sales opportunities during technical support interactions. • Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience. • Use product knowledge and sales techniques to close sales and achieve sales targets. • Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns. • Communicate technical information in a clear and understandable manner, regardless of the customer's technical background. • Manage customer expectations regarding issue resolution and response times. • Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system. • Provide regular reports on technical support cases, sales outcomes, and customer Requirements: • Atleast 1 year BPO Experience handling international account. • Experience in sales / upselling is a must. • College graduate or undergraduate • Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation • High-level written and verbal communication skills. • Ability to multi-task, stay focused, and self-manage. • Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines. • Must have excellent English communication skills. • Amenable working on a night shift. • Can work O nsite . Office location is in Eastwood, Libis Quezon City WHY INTELASSIST? We grow together. We value your effort. We aim to empower you.