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Customer Service Representative | Indianapolis, IN - Buckeye Corrugated Job Opening Customer Service Representative | Indianapolis, IN JOB DESCRIPTION: • Indianapolis Summary: To process sales information through the quotation, order entry and delivery stages for internal and external customers. Essential Duties and Responsibilities: • Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures • Receives and processes orders via phone, mail, fax and email • Verifies information on purchase orders and provides confirmations to customers • Clarifies any discrepancies with customers or sales team • Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures • Satisfies customer requests for pricing and information • Provides technical and sales support • Gains knowledge of products and services to troubleshoot issues providing a high quality of service to our customers • Effectively communicates with other departments regarding products and sales • Performs other duties as assigned • Full-time role in an office setting Desired Qualifications & Competencies: • Associate’s degree is preferred • 1-5 years of relevant experience in a customer service role • Demonstrate a strong ability in problem-solving skills • Ability to perform basic math skills including discounts, interest and percentages • Effectively manage multiple tasks and projects • Strong organization and time management skills • Proficient with Microsoft Office Suite, Excel and Outlook • Excellent interpersonal skills, including strong verbal and written communication skills and the ability to build solid partnerships with a wide variety of customers About BCI: Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with ten corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions. BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays. Built for Performance. Made in America. Delivered Coast-to-Coast. Manage Consent These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Functional Cookies Functional Cookies Always active These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Performance Cookies Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and will not be able to monitor its performance. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Targeting Cookies Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.