Job Opportunities API

What You’ll Do: • Process customer orders accurately and efficiently via phone, email, and ERP systems • Ensure all orders are complete, accurate, and processed on time to meet surgical needs • Resolve order discrepancies and communicate directly with customers in a timely manner • Support accurate order entry to enable timely and correct invoicing • Work with internal teams to resolve billing discrepancies and payment issues • Coordinate with Accounts Payable/Receivable (AP/AR) to support invoice accuracy and resolution • Collaborate closely with Distribution and Kitting teams to confirm product availability • Reallocate inventory across locations to fulfill urgent customer orders • Coordinate with logistics teams and carriers to ensure timely deliveries • Provide responsive customer support in both English and French via phone and email • Escalate complex issues to the appropriate teams while keeping customers informed What You Bring: • High school diploma or equivalent required • Fluent in both English and French (mandatory) • 1–3 years of experience in customer service, billing, or order management roles • Experience in medical device, healthcare, or logistics environments is an asset • Familiarity with ERP systems (JDE, SAP, Oracle, or similar) preferred • Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment • Excellent communication and problem-solving skills with a customer-focused mindset • Ability to work effectively under pressure while maintaining accuracy and professionalism Why VB Spine? We believe in growing talent from within. At VB Spine, join a high-performing team, benefit from peer and executive mentorship, and play a key role in supporting life-changing spinal procedures by delivering outstanding customer service and seamless order coordination across Canada. Compensation: Pay for this role is competitive and based on experience, qualifications, and performance with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, bilingual capabilities, skillset, and local market conditions in Burlington, Ontario. Benefits include: • Comprehensive health, dental, and vision insurance • Retirement savings plan with company match • Paid time off (PTO) and holidays • Ongoing training and professional development opportunities • Opportunity to grow within a fast-paced, dynamic company Customer Service Representative - Bilingual (English/French) Location: Burlington, ON, Canada Company: VB Spine Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Customer Service Representative in our Operations function within the Spine division, you’ll serve as a key bilingual point of contact for customers across Canada — managing orders, supporting billing, coordinating with warehouse and logistics teams, and ensuring smooth, timely support for surgical procedures.