Job Opportunities API

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all. KEY RESPONSIBILITIES: Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by going the extra mile Stay current with industry changes/trends to provide best in class service Meet personal/team qualitative and quantitative targets Requirements Experience in a healthcare account Proficient in the required language Excellent organizational and time-management skills. Ability to work in a fast-paced environment. Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly. Strong affinity for customer services. Shows the ability to calm patients during a stressful situation. Proficient with Microsoft Word, Excel, and Outlook Benefits HMO with 1 free dependent upon hire Life Insurance 20 PTO credits annually VL and SL cash conversion Annual Performance-Based Merit Increases and Employee Recognition Great Company Culture Career Growth and Learning 10% Night Differential Onsite (Ayala, Makati/Clark, Pampanga) Night shift 26,000 ALL IN