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CUSTOMER SERVICE MANAGER (m/f/d) ALL ABOUT: CREATING SAFETY BY TECHNOLOGY Meaningful, sustainable, agile. Connected, innovative, modern. Unique, dynamic, international. With 360°-communication and control center solutions, we create safety in the field of public safety, industry and transport. In the symbiosis of innovation, quality and state-of-the-art technology with sustainable benefits, we create highly available, innovative technical solutions for emergency call responding, resource management and alerting. YOUR CONTRIBUTION • You will be responsible for your own client portfolio, with the goal of continuously building business relationships. • You will identify clients’ challenges and propose solutions. • You will serve as the primary point of contact for client matters within the company and work closely with other departments. • You will tailor services to meet client requirements and contractual agreements. YOUR SKILLSET • You have experience in direct customer contact - for example, in the hospitality industry, at a front desk, in tourism, customer service, or sales. • You remain calm, confident, and solution-oriented even in stressful situations. • You have a keen sense of customer needs and impress others with your strong communication skills and empathy. • You handle complaints and escalations professionally and find pragmatic solutions. • A business or technical education (e.g., HAK, HTL) is an advantage but not a requirement. • Initial experience with digital tools or software is a plus. • Very good written and spoken German skills. YOUR PERSPECTIVE • Meaningful work & innovation: Become part of a crisis-proof family company, support life-saving organizations and work with state-of-the-art technologies to make a joint contribution to the greater good. • Community & diversity: Flat hierarchies, multicultural and dynamic teams as well as regular team activities and company events strengthen cohesion - we celebrate our successes together! • Flexibility & work-life balance: Flextime and home office options allow you to achieve an optimal work-life balance. • Further development: Learn and grow with the eurofunk Academy, Tech.Talks and individual mentoring. • Health & sustainability: Fitness offers and lunch, as well as company health promotion. EcoVadis-certified sustainability, CO₂ compensation and environmentally friendly mobility options. • Accessibility: Free parking and perfect train connections • Modern working environment: Enjoy modern premises and ergonomic office equipment, as well as well-thought-out spaces such as Workout.Zone and Game.Zone. Due to legal requirements, we are obliged to point out that the collective agreement minimum salary for this position starts at a gross annual salary at around € 37,000. We offer an overpayment (even significant ones) which is based on your individual qualifications and professional experience. BECOME PART OF OUR TEAM IN A FUTURE-PROOF COMPANY AND HELP SAVE LIVES!