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Customer Service Executive

StepStone Group
CompanyStepStone Group
CategoryCustomer Support
LocationBertrange
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted24 Jul 2026
Last verified8 Aug 2026
SourceEmployer ATS (smartrecruiters)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key role in facilitating millions of job placements across various sectors and industries. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market. Your responsibilities: • Manage customer enquiries via email or phone in a professional and timely manner • Follow-up with your portfolio of customers and offer appropriate recommendations • Ensure the publication and the quality of listings within the SLA timeframe • Work closely with internal teams to guarantee a smooth customer experience • Provide support to jobseekers • First experience in a customer service or other direct customer facing role • Fluency in English, French, and German. Luxembourgish is an asset. • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible • High attention to detail and strong problem-solving skills Your benefits • Holiday allowance • Quarterly bonus • Lunch vouchers • 26 vacation days + 2 volunteering days • 2 home office days after onboarding (possible) • Group insurance + hospital insurance • Ongoing development possibilities