Job Opportunities API

About the role LOJEL is looking for a passionate, considerate, and forward-thinking individual to join our CS team in delivering experiences which define LOJEL’s customer-centric mindset and approach.  You’ll collaborate with our International CS team to map, develop, and execute CS journeys that streamline solutions by empowering customers to position LOJEL as an industry-leader in customer satisfaction. You’ll assist the improvement of our systems, operations and provide insights for product development initiatives by examining and extracting valuable feedback from our pre- and after-service channels. Job Description • Provide exceptional customer service through various channels, including email and chat. • Resolve customer inquiries, concerns, and issues in a timely and efficient manner. • Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction. • Maintain a deep understanding of the company's products and services to effectively address customer queries. • Ensure customer feedback is appropriately escalated to relevant departments for continuous improvement. THE PERSON WE NEED • Is an organized and critical thinker with an ability to see the big picture and tackle complex problems in a methodical and organized manner. • Has a truly global mindset, is comfortable working with a multicultural team, and can empathize with the needs of consumers in a broad spectrum of cultures. • Has a knack for communicating and inspiring people. • Has a positive, resilient, and flexible approach to adapting the business • Enjoys challenges, problem-solving, and self-development. • Understands the importance of EQ, empathy, and active listening in the workplace and community. • Thrives in a fast-paced startup environment and embraces change and the need to adapt. • Loves drilling down into data and extracting insights to better inform decision-making. REQUIREMENTS • Proven experience as a Customer Service Executive or similar role for 1-2 years. • Proficient in using Zendesk for customer support and issue resolution. • Strong communication skills, both written and verbal. • Excellent proficiency in Microsoft Word, Excel, and PowerPoint. • Ability to work on a flexible schedule, including weekends. • Ability to work in a fast-paced environment and handle challenging situations with a positive attitude. • Detail-oriented with strong problem-solving skills. • Ability to work collaboratively with cross-functional teams. • Self-discipline and the ability to manage time effectively in a dynamic work environment. • Fast learner with the capability to quickly grasp and apply new concepts. • Comfort with Zendesk, Slack, Asana, G-Suite. WHAT YOU’LL GET • 20 Annual Leave Days • Medical Insurance • Dental Insurance • Multiple free LOJEL products per year • LOJEL friends & family discount year-round • & much more…