Job Opportunities API

Customer Service Consultant, Sri Lanka Job Details | Intrepid By clicking “Accept All Cookies” or closing this window, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Policy Customer Service Consultant, Sri Lanka Requisition ID: 3561 Department: Customer Service & Support Work Type: Hybrid Application Close Date: 21st August 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. We are Intrepid We are Intrepid The world needs more Intrepid people: Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction! As a Customer Service Consultant, you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making. You'll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us! This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka. Our teams work on a rostered basis, covering 24-7 sales and service globally, therefore flexibility to work weekends and shifts is essential. Some of the experience you’ll bring may include: • Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based. • Excellent English communication skills (verbal and written). • Strong customer service skills and the ability to provide professional advice to a wide customer base. • High level of accuracy and effective time management skills. • Travel industry course and/or experience within the travel industry preferred. • Well-versed with computer-based booking systems. The world needs more Intrepid people: Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction! As a Customer Service Consultant, you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making. You'll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us! This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka. Our teams work on a rostered basis, covering 24-7 sales and service globally, therefore flexibility to work weekends and shifts is essential. Some of the experience you’ll bring may include: • Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based. • Excellent English communication skills (verbal and written). • Strong customer service skills and the ability to provide professional advice to a wide customer base. • High level of accuracy and effective time management skills. • Travel industry course and/or experience within the travel industry preferred. • Well-versed with computer-based booking systems. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year • A free Intrepid trip every year, plus generous discounts for families, and close friends • 5 extra days of leave a year for use on Intrepid trips • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. • Access to e-learning platforms, professional development and mentor programs • 20 hours of volunteer leave every year to use on causes most important to you • Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year • A free Intrepid trip every year, plus generous discounts for families, and close friends • 5 extra days of leave a year for use on Intrepid trips • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. • Access to e-learning platforms, professional development and mentor programs • 20 hours of volunteer leave every year to use on causes most important to you • Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and what you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and what you require, we will then be in touch to support your application. We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications Application Close Date: 21st August 2026 Opens in a new tab. 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