Job Opportunities API

Job Specifics • Reference No: SD089 • Location: Cambuslang • Hours: Full Time 6 Month Contract – Temp to Perm One late shift (12.00pm–8.00pm) every two weeks, which can be worked from home & one Saturday in 10, can also be worked from home and is paid at a 25% uplift. There may also be a few 10.00 am – 6.00 pm shifts too. Monday–Friday, 37 hours per week (8.00am–4.00pm) • Salary: £13.29, increasing after 6 months • Closing Date: Friday 14th August 2026 • Why you should apply for this role: Job security, training opportunities, and a positive work environment. Job Overview Our client is seeking Customer Service & Connections Advisor to join their team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. What’s on Offer • Full training and ongoing development. • Career progression opportunities. • Company pension scheme. • Generous holiday entitlement. • Supportive and professional working environment. Main Duties & Responsibilities Key Tasks • Respond to customer enquiries via phone, email, and online channels. • Provide accurate information and resolve customer issues in a timely manner. • Build and maintain positive relationships with customers and stakeholders. • Update customer records and maintain accurate system data. • Escalate complex queries where appropriate and follow through to resolution. • Support customer onboarding and ongoing account management activities. • Work collaboratively with colleagues to improve service delivery. • Identify opportunities to enhance the customer experience. Employer Expectations Skills/Knowledge/Experience • Previous experience in a customer service, advisor, or contact centre role. • Strong communication and interpersonal skills. • Ability to manage multiple priorities in a fast-paced environment. • A professional and solution-focused approach to customer interactions. • Good attention to detail and organisational skills. • Competent in Microsoft Office and customer management systems. • A team player with a genuine commitment to delivering excellent service. Qualifications/Tickets/Licences Required •