Job Opportunities API

This is an Onsite Position only General Information: Miedema Companies consists of 8 individual operating entities from multiple locations specializing in asset liquidation through the auction process (live or online) or direct sales; equipment and machinery appraisals; and various other services based on client needs. Key Aspects: • Representative for Miedema Companies. • Assist all coworkers and managers of all departments and companies as requested. • Contribute to our positive and organized work environment. Skills or Abilities Required: • Focus on a task and complete with thoroughness and detail. • Manage multiple communications channels at once (chat, email, phone, text) • Demonstrated passion for excellence with respect to treating and caring for customers • Communicate clearly and professionally, both verbally and in writing • Field complaints and unpleasant customers with respect • Experience with Microsoft Office (Excel, Word, Outlook) • Proficient with Internet Browsers (IE, Google Chrome, Firefox, Edge) and ability to troubleshoot mobile device settings • Punctual, organized, dependable, high availability and proven attendance • Work well with co-workers and provide support as needed • Willingness to work a flexible schedule and occasional overtime when needed, including Saturdays as scheduled Training will include, but not limited to: • Use & functionality of our auction site • Use & functionality of our internal software systems • Telephone system functionality • Auction site training for understanding of process of auctions • Daily task training as applicable Compensation & Schedule: • This is a part time hourly position. • Thursday – Noon – 7PM • Friday – 830 A – 430 PM • Rotating Saturdays from 9AM- Noon (currently every 5th Saturday) • Schedule is subject to change (with notice) as needed to accommodate proper coverage Responsibilities will include, but are not limited to: • Customer Service: (call center) • Active participation in customer service center call queues • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly • Efficiently gather the reason customer needs assistance (listen) • Educate the customer when applicable to help them be self-sufficient • Document conversations and actions taken • Provide quality service and support in a variety of areas through multiple channels of communication (phone, chat, email, text) including but not limited to registering & accessing accounts, placing bids, processing payments, scheduling pickup, mobile device connections, and general information regarding our auction site & services. • Maintain a balance between company policy and customer benefit in decision making. • Connect the customer to the best source of resolution based on their needs • Submit support requests forms to various departments as needed to resolve situation (in place of transferring calls) • Place outbound calls to follow up on payment and pickup of items won on auction • Documentation of all actions with customers • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience • Assist all co-workers as requested • Job description is subject to change as needs arise, tasks may be added or reassigned