Customer Service – Automotive
Principlepersonnel
| Company | Principlepersonnel |
| Category | Customer Support |
| Location | Corby |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 7 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
Job Title: Customer Service Advisor
Location : Corby
Pay : £30,000PA
Hours : Mon-Sat (any 5) 9am-6pm
This is a temp to perm contract!
Key Responsibilities
Customer Interaction & Diagnosis
• Handle inbound and outbound calls from customers reporting vehicle concerns.
• Use structured questioning and technical insight to identify low level faults remotely.
• Clearly communicate next steps while setting accurate and realistic customer expectations.
Booking & Coordination
• Arrange mobile repair appointments based on technician availability and customer location.
• Work closely with the Mobile Repair Team to ensure seamless job handovers.
• Maintain accurate and detailed records of diagnostics, conversations, and customer actions.
Claims & 3rd Party Supplier Management
• Manage repair and warranty claims through cinch’s appointed 3rd Party Supplier using the company portal system.
• Review reported faults and proposed work to ensure all repairs are appropriate, authorised, and fall within warranty or agreed claim guidelines.
• Complete and maintain all associated administrative tasks to support claim approval, repair progression, and audit requirements.
• Act as a point of liaison between customers, internal teams, and the 3rd Party Supplier to ensure clarity, accuracy, and timely resolution of claims.
• Monitor claim status and follow up where required to ensure work is completed within agreed service levels.
Escalation Handling
• Support upset or dissatisfied customers with patience, empathy, and professionalism.
• Escalate complex or unresolved issues to the Back of House Team Leader or relevant teams.
• Monitor escalated cases and follow through to ensure successful resolution.
Quality & Compliance
• Ensure all customer interactions meet cinch’s quality, compliance, and service standards.
• Provide insight and feedback from customer interactions to support ongoing improvement.
Interested ? Please click ‘APPLY NOW’ for your CV to be forwarded to us for consideration and one of our recruitment consultants will be in touch!