Job Opportunities API

If you are a current Ruger employee, please click here to apply internally. Job Description: Starting wage is based on experience and shift.  In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay. Essential Job Duties: • Respond to detailed telephone inquiries • Maintain a positive professional attitude through all calls, and listen attentively to customer needs. • Maintain customer confidentiality. • Identify firearms that should be returned to the factory for service • Use technical knowledge to provide guidance to customers over the phone. • Use computer software including MOM or Oracle. • Process payments for service/parts orders. • Generate shipping labels and process emails. • Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms. • Provide support for quarterly parts inventories. • Strive to resolve customer issues on the first contact and advocate for the customer. • Participate in training as mandated by OSHA standards. • Other duties as assigned by the supervisor. Qualifications and Skills: • Data entry skills • Experience with computer software like Oracle or MOM is preferred • Good verbal communication and attention to detail • Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures. • Solid Ruger and/or Shop Ruger product knowledge • Must be comfortable working in a large group where flexibility and interaction is required. • Prior experience in a customer facing role is required. Physical Demands: Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting and some walking.