Job Opportunities API

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Job Description: Provides customer support through different communication channels (Phone, email, chat).  Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.  Collaborate with colleagues and different departments to resolve complex issues  Maintain accurate records on customer interactions, transaction, feedback, etc.  Requirements At least 6 months BPO experience handling a Healthcare Account Familiar with US Healthcare Insurance Knowledge with Claims, Benefits, Denials is an Advantage Good verbal & written English skills  Ability to display empathy and patience in addressing customer concerns  Strong problem-solving skills  Adaptability to a changing work environment   Ability to remain calm under pressure  Proficiency in using computer systems & relevant software  Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong Amenable working night shift   Benefits What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives