Job Opportunities API

Job Duties/Responsibilities: • Develop a good understanding of our financial services to effectively assist clients and provide accurate information. • Process account updates and service requests, including changes to contact, banking, and billing information. • Prepare and send invoices, payoff quotes, and account statements at customer request. • Assist customers with disputes and inquiries and reconciling payment history. • Servicing accounts by investigating problems and finding resolutions regarding payments and customer service concerns. • Use sound judgment to review customer accounts and determine the appropriate resolution or escalation path. • Problem resolution, investigating and resolving client concerns, complaints, or issues promptly and effectively, ensuring client satisfaction. • Maintain detailed and accurate records of client interactions, transactions, and resolutions. • Answer inbound calls promptly and professionally, and resolve customer questions efficiently. • Prepare and send invoices, payoff quotes, and account statements at customer request. Characteristics: • Strong analytical and problem-solving skills • Positive, customer service-oriented attitude • Ability to thrive in a fast-paced environment • Ability to adapt to new situations and implement developed skills Experience Requirements: • 3+ years of experience in a customer service role • Proficiency in basic mathematics • Proficiency in the Microsoft Office suite (Excel, Word, Outlook) • Experience in financial services, billing, or account support (preferred) Salary Range: $45k - 55k Dext Capital is a National, innovative, financial services company headquartered in the Portland Metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated individual to join our team as a Customer Service Associate. This role presents a unique opportunity to gain a comprehensive understanding of all facets of our company. The ideal candidate will be driven to advance their career within the leasing industry and should possess outstanding communication and problem-solving skills. . Dext Capital has been named one of the top 5 fastest-growing companies in the Greater Northwest and best place to work recipient for the last 3 years. Dext offers strong benefits and is committed to leveraging technology while enabling our employees to grow in a high-performance environment