Job Opportunities API

Responsibilities • Responsible for all service matters and develop procedures, policies, and standards and review them from time to time. • Assessing service statics and preparing department detailed reports to management. • Handle complex customer issues and escalated complaints / calls. • Work with production and sales to optimize the production output and satisfy customer's need. • Communicate and coordinate with all department to ensure meeting sales order and shipment on time. • Manage internal conflicts and promote good working environment for the team. • To ensure all Customer Service functions are performed well, accurately and timely. • Maintaining finished goods inventory level as per target set and minimize obsolete stock. • Direct, control and motivate staff in all aspects affecting their work performances. • Perform any ad hoc duties as requested. Requirements: • Candidate must possess at least a Diploma, Bachelor’s Degree, preferably major in Business Management, Marketing, Supply Chain Management and/or Logistics. • 10 years of experience in Customers Service/Operations with at least 3 years of experience in managerial role • Proficient in Microsoft Office ( Words, Excel, PowerPoint ) and English & Mandarin word processing. • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment. • Attention to detail, accurate, responsible, independent, self-starter, customer oriented. • Fluency in English & Mandarin essential (verbal and written) Please contact Beeling at [email protected] to apply.